1～2 item / All 2 items
CTI system for medium to large-scale call centers
Harmony is a CTI system designed for medium to large-scale call centers. We provide essential functions needed for call center operations as individual packages to our customers. In addition to basic functions (CTI functions), we flexibly respond to customer needs with enhanced features in CRM, CMS, and SMS.
Utilize the same system between client companies and call centers for increased efficiency!
We would like to introduce a case study of implementing 'Discoveriez', which we handle, into our call center business. It is equipped with a variety of features suitable for channels, CTI integration, and customer support, allowing it to be utilized as an information sharing and customer management tool that can be edited in inbound call centers. In outbound call centers, it has achieved efficiency in outbound operations through appropriate design tailored to outbound initiatives and CTI integration. [Usage] ■ Inbound Center - Utilized as an information sharing and customer management tool that allows editing and tracking history. ■ Outbound Call Center - Utilized as a necessary tool for telemarketing and telephone sales. *For more details, please refer to the PDF document or feel free to contact us.
